Terms of service

Quote

We prepare a quote after inspecting the item or on the basis of photos sent to us. A quote from photos is binding for the scope visible in those photos — if, once the part has been taken apart, the damage turns out to go deeper, we inform you and agree a new scope before any further work. We never add costs after the fact.

Acceptance of an order

We accept an order once the scope of work, the price and the completion date have been agreed. For larger jobs we may ask for an advance payment for materials — leather matched to a specific vehicle and the chemicals for it are ordered for that particular order.

What we do not accept

We do not work on leather clothing: gloves, coats and jackets. Handbags and small leather goods are accepted.

Limits of restoration

Restoration brings back the appearance and properties of leather, but it does not turn back time. If the material has become brittle across its entire surface, the honest answer is to replace the cover — we say so before accepting the order, not after completing it.

With dyed and antiqued leathers, slight differences in shade between the repaired area and the rest are a natural characteristic of the material, not a defect of workmanship.

Completion dates

We give the completion date together with the quote. If the scope of work changes along the way or a delivery of material is delayed, we inform you immediately and agree a new date.

Collection and complaints

On collection, please inspect the completed work. We accept complaints by phone and by e-mail; if a defect results from the work we carried out, we correct it free of charge.

The warranty does not cover damage arising after collection from external causes — wear from everyday use, discolouration from clothing on leather not protected with an impregnating agent, marks from sharp objects, or the effects of cleaning with products not intended for leather.

Care after restoration

On collection we tell you what to care for the leather with and what to avoid. Following these recommendations determines how long the result will last.